AI IN TELECOMMUNICATIONS: Why carriers could lose out if they don't adopt AI fast — and where they can make the biggest gains

This is a preview of the AI in Telecommunications research report from Business Insider Intelligence. Purchase this report. 14-Day Risk Free...

This is a preview of the AI in Telecommunications research report from Business Insider Intelligence. Purchase this report. 14-Day Risk Free Trial: Get full access to this and all Connectivity & Tech research reports. In the face of rising demand for data, increasingly saturated mobile markets, and stiff opposition from legacy players, tech entrants, and startups, global telecoms are locked in a battle for market share. These market pressures have led to vicious price wars for mobile services and, as a result, declining average revenue per user (ARPU).

Making matters worse, improvements in infrastructure and technology have made telecoms largely comparable in terms of coverage, connection speeds, and service pricing, meaning companies must transform their businesses if they hope to compete.

For many global telecoms, shoring up market share under today's pressures while also future-proofing operations means having to invest in AI. The telecom industry is expected to invest $36.7 billion annually in AI software, hardware, and services by 2025, according to Tractica.

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• The abandonment of Sidewalk Labs' Toronto development signals a downturn in smart city spending

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